Still have questions?
Contact our engineering team for complex technical inquiries regarding your display project.
Frequently Asked Questions
Technical specifications, logistical procedures, and warranty protocols for LuminaTech LED display systems.
Technical Specifications
What is the expected operating temperature range for the outdoor LED cabinets?
Our Pro-Series outdoor cabinets are engineered for extreme weather conditions. Supported by advanced fanless die-cast aluminum heat dissipation, they operate reliably in temperatures ranging from -20°C to +60°C (-4°F to 140°F).
Are LuminaTech displays compatible with NovaStar and Brompton control systems?
Yes, all our LED modules are fully compatible with industry-standard sending and receiving cards. We natively support NovaStar, Brompton, and Colorlight processing architectures to ensure seamless integration into your existing broadcasting or staging setup.
Shipping & Logistics
What is the standard lead time for bulk cabinet orders?
For standard models (e.g., P3.91 outdoor or P1.5 indoor), our typical production lead time is 15-20 business days. Custom configurations or highly specialized projects may require 25-30 days. Ocean freight usually adds 20-35 days depending on the destination port.
Warranty & Support
What is covered under the 5-Year Display Warranty?
Our standard 5-year warranty covers all factory defects in LED diodes, driving ICs, power supplies, and receiving cards. We also provide a set of free spare parts (usually 3-5% of the total order quantity) shipped together with the main order for rapid local replacement.
Distributor Inquiries
How do I access the B2B pricing portal?
Authorized distributors can request access by contacting their dedicated sales manager. Once your company profile is verified, we will issue secure login credentials granting access to our real-time inventory, bulk pricing matrices, and technical CAD files.